- Un-used, un-opened, un-modified products within 14 days from the date your tracking shows delivered are allowed to be returned for a refund, unless the item is marked as non-refundable or clearance.
- Labor – We do not refund labor. This includes all radio modifications, and shipping costs.
- Modified items -Any product you elect to have us modify on your behalf (installing radio upgrades, changing lights, re-wiring microphones, etc.), these items no longer qualify for a refund. This includes custom cut cables, wires, ground straps, etc.
- Defects – Products are warrantied against manufacturer defects for up to 30-days from the date purchased. If you feel an item you’ve purchased is not working, please call us first so we can make sure the problem is not solvable over the phone first. After you call and we make can confirm it’s not only an error, please carefully package your product in secure shipping container, and send it back to us. Once received, we will refund or repair based on your request if it is repairable or refundable, we will look at the product and advise you. We do not pay for return shipping, but we do cover the shipping costs getting back to you. You can always contact the product’s manufacturer for additional support / repairs / warranty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at (909) 390-5056. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at (909) 390-5056.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.